Terms & Conditions

Ginflex® is a product of Miraco Nutripharm Pte Ltd. Miraco Nutripharm Pte Ltd. collects information to understand your needs better. This helps us to improve our services & the way we communicate with you.

We know that privacy is important to you & we strive to be as open and transparent as possible in how we serve you.

We conduct our business in compliance with the Personal Data Protection Act (PDPA) & have implemented additional measures to protect your personal information.

Ways We Collect Your Personal Information

We may collect your personal information when:

You register for one of our events, marketing campaigns or if you fill up one of our forms
You contact us with a question, share feedback or request for assistance
You visit our websites and applications (via the use of cookies / mobile advertising IDs & other technologies)
We act on behalf of our customers to provide a product or service to you

Information We Collect

The information we collect depends on the products & services you use & subscribe to. Here are key examples:

Your identity – This includes NRIC, FIN or passport number, address, telephone number, e-mail address, date of birth, as well as information such as device ID & IP address. We may also collect your employee ID if requested by your employer or your professional registration number for claiming of Continuing Professional Education (CPE) points with relevant professional boards or the like.
Your interaction with us – For example, a note or recording of a call you make to one of our team members, an email or letter you send to us or other records of any contact you have with us.
Information from other organisations – These organisations include fraud-prevention agencies, business directories, credit reference agencies or individuals we believe you have authorised to provide your personal details on your behalf.

How We Use Your Information

We may use your information for:

- Provisioning & administration of services

Process your orders
Enable us to process bills & payments
To deliver products, prizes, and fulfill service requirements
Registration to events & venues
Respond to enquiries and requests from you or people you have authorised
Inform you about products or service upgrades & updates
Facilitate interconnection & inter-operability with other authorized vendors in order to achieve service requirements
Store information for performing certain functions such as completing forms, facilitating website navigation & authentication.
Showing you relevant ads & personalising your experience with offers and recommendations. This might involve using cookies & other technologies to understand your preferences and interests. You can always control how your information is used for advertising & marketing through your account settings.

- Market research, network & service enhancement

Conduct market research & customer satisfaction surveys to improve our customer service; develop new products, as well as personalise the products or services we offer you
Improve our network, for example by looking at usage & mobility patterns
Perform market analysis
Improve your user experience based on your usage behaviour on our websites & applications (Upon request from private and public organisations, we may provide information collected as described above for their planning purposes. The information included within any reports to these organisations is always aggregated & anonymised such that no particular individual is identifiable.)

- Sharing of rewards & benefits

Offer rewards & promotions, & share promotional benefits & loyalty programs which you may qualify for
Provide updates, offers, invitations to events & deliver relevant advertising, including through voice, SMS & digital advertising with your prior consent or if otherwise permitted under local laws & regulations

- Sharing of content on website

Post public reviews & feedback on our site to generate leads
Share public reports from reviews and feedback for marketing purposes

- Security & risk management

Inform you of service & security issues
Prevent and detect fraud or other crimes & recover debts
Conduct internal audits & determine creditworthiness
Ensure the safety & security of our properties & systems
Conduct checks against money laundering, terrorism financing & related risks

- Legal & regulatory requirements

Meet legal, regulatory & other requirements including providing assistance to law enforcement, judicial & other government agencies

We will not use your personal data for purposes other than what we have informed you, or which are permitted under local laws & regulations.

We will not offer, consciously publish or share your personal data with third parties outside of the Miraco Nutripharm Group for commercial purposes, without seeking your explicit permission.

We will retain your information for only as long as there is a business or legal need.

Sharing Your Information

We may share your information with:

Companies in the Miraco Nutripharm Group
Authorized business partners and vendors we work with to deliver products & services to you
Industry regulators & other government organisations, as required by local laws & regulations
Financial institutions for purposes such as facilitating GIRO payments
Research institutions for market analysis purposes

Your information is disclosed to the above only for relevant purposes (please refer to those mentioned in this Policy) or to protect the interests of our customers.

In some cases, we encrypt, anonymise & aggregate the information before sharing it. Anonymizing means stripping the information of personally identifiable features. Aggregating means presenting the information in groups or segments e.g. age groups.

We will also ensure that overseas organisations we work with observe strict confidentiality & data protection obligations.

Protecting Your Information

We have implemented stringent measures to secure & protect your information. These include:

Safeguards to prevent security breaches in our network & database systems
Limits on access to information in our systems & the systems of our business partners & vendors
Strict verification processes to prevent unauthorised access to information

General Information

We may amend or modify this Policy from time to time, such as in response to changes to legislation. We remain committed to safeguarding your information & being open about our data protection practices.

“We”, “our” and “us” refer to all Miraco Nutripharm organizations.

Please note that different or separate data protection policies may apply to specific products & services provided by Miraco Nutripharm. Please refer to the terms of use for specific products & services for more information.